This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Free Privacy Policy Generator.
1. DEFINITIONS
For the purposes of this Privacy Policy:
Company, we, us, or our refers to SiteRook.
Website refers to https://siterook.com/.
Services refers to the website design, website development, hosting, website maintenance, e-commerce setup, SEO-related services, technical support, and other digital services offered by SiteRook.
Personal Data means information that identifies, relates to, or can reasonably be associated with an identifiable individual.
Service Provider means a third party that processes information or provides services on our behalf, such as hosting providers, payment processors, analytics providers, email providers, and other technology providers.
Usage Data means information collected automatically when you access or use the Website.
You means the person accessing or using the Website or Services, or the business or organization on whose behalf that person is acting.
2. INFORMATION WE COLLECT
Personal Data You Provide
When you contact SiteRook, request information, request a quotation, submit a form, purchase a Service, or communicate with us, we may collect information such as:
- Your name;
- Your email address;
- Your business or company name;
- Your website address;
- Information about your business;
- Project requirements;
- Website content or materials you provide;
- Billing or transaction-related information; and
- Any other information you voluntarily provide to us.
You are not required to provide Personal Data simply to browse most parts of our Website.
However, certain information may be necessary if you wish to request or purchase our Services.
Payment Information
If you purchase Services from SiteRook, payments may be processed through third-party payment processors.
Payment providers may collect information such as your:
- Name;
- Email address;
- Billing information;
- Payment method details; and
- Transaction information.
SiteRook generally does not directly receive or store your complete credit or debit card information when payments are processed through an independent payment provider.
Payment processing is subject to the privacy policies and terms of the applicable payment provider.
Usage Data
Usage Data may be collected automatically when you visit the Website.
This may include information such as:
- Your Internet Protocol (IP) address;
- Browser type;
- Browser version;
- Device type;
- Operating system;
- Pages you visit;
- Date and time of your visit;
- Time spent on pages;
- Referring website;
- Approximate geographic information;
- Device identifiers; and
- Diagnostic or performance information.
We may use this information to understand how visitors use our Website, identify technical problems, improve Website performance, and maintain security.
3. COOKIES AND TRACKING TECHNOLOGIES
SiteRook may use cookies and similar technologies to operate, secure, analyze, and improve the Website.
A cookie is a small file placed on your device when you visit a website.
Cookies may include:
Essential Cookies
These cookies are necessary for certain Website functionality, security, forms, preferences, or technical operations.
Analytics Cookies
These cookies may help us understand how visitors use the Website, such as which pages are visited and how visitors interact with the Website.
Preference Cookies
These cookies may remember preferences or settings to improve your experience when returning to the Website.
Marketing Cookies
If SiteRook uses advertising or marketing platforms, certain cookies or similar technologies may be used to measure advertising performance or understand how visitors arrived at the Website.
You can configure your browser to refuse or delete cookies.
Disabling certain cookies may affect the functionality of some Website features.
4. HOW WE USE YOUR INFORMATION
SiteRook may use Personal Data for purposes including:
- Providing and maintaining the Website;
- Responding to your enquiries;
- Preparing quotations or proposals;
- Communicating about projects;
- Providing purchased Services;
- Designing, developing, hosting, or maintaining websites;
- Processing or administering payments;
- Providing technical support;
- Sending project-related notices;
- Managing our relationship with clients;
- Maintaining Website security;
- Preventing fraud or misuse;
- Diagnosing technical problems;
- Analyzing Website usage;
- Improving our Website and Services;
- Maintaining business and transaction records;
- Complying with legal obligations;
- Resolving disputes; and
- Enforcing our agreements, policies, and Terms of Service.
We may also use your email address to send information concerning Services you have requested or purchased.
Where required by applicable law, promotional or marketing communications will be sent only with the appropriate consent or other lawful basis.
You may ask us to stop sending marketing communications at any time.
5. HOW WE SHARE INFORMATION
We do not sell your Personal Data.
We may share information with third parties when reasonably necessary to operate our business or provide our Services.
Service Providers
Information may be shared with Service Providers that assist us with functions such as:
- Website hosting;
- Domain services;
- Cloud infrastructure;
- Website security;
- WordPress services;
- Website plugins;
- Email communications;
- Analytics;
- Payment processing;
- Invoicing;
- File storage;
- Content delivery;
- Website maintenance; and
- Other technical services.
These providers may process information according to their own privacy policies and contractual obligations.
Client Website Services
When SiteRook creates, hosts, maintains, migrates, or manages a website on your behalf, certain information may need to be transmitted to third-party platforms or providers necessary to perform those Services.
For example, information may be processed by:
- Web hosting companies;
- Domain registrars;
- WordPress;
- Website plugins;
- Content delivery networks;
- Security providers;
- Email service providers;
- Analytics platforms; or
- E-commerce and payment platforms.
The use of such third-party services may also be governed by their respective privacy policies and terms.
Business Transfers
If SiteRook is involved in a merger, acquisition, restructuring, sale of business assets, or similar business transaction, information held by SiteRook may be transferred as part of that transaction.
Where required, reasonable notice will be provided before Personal Data becomes subject to materially different privacy practices.
Legal Requirements
We may disclose information where we reasonably believe disclosure is necessary to:
- Comply with applicable laws or legal obligations;
- Respond to a valid court order or government request;
- Protect SiteRook’s legal rights or property;
- Investigate suspected fraud or unlawful activity;
- Protect the security of our Website or Services;
- Protect users or members of the public; or
- Establish, exercise, or defend legal claims.
With Your Consent
We may disclose information for another purpose where you have specifically authorized us to do so.
6. THIRD-PARTY SERVICES
Our Website and Services may rely on third-party platforms and software.
These may include website hosting companies, payment processors, analytics services, WordPress plugins, domain registrars, security providers, email platforms, and other online services.
These third parties operate independently from SiteRook and may collect or process Personal Data according to their own privacy policies.
We encourage you to review the privacy policies of third-party services where appropriate.
SiteRook is not responsible for the independent privacy practices of third-party companies.
7. INTERNATIONAL DATA TRANSFERS
SiteRook may use Service Providers located in different countries.
As a result, information may be processed or stored in a country different from the country in which you reside.
Privacy and data protection laws may differ between jurisdictions.
Where reasonably required, we will take appropriate steps to ensure that Personal Data is handled consistently with this Privacy Policy and applicable legal requirements.
8. RETENTION OF PERSONAL DATA
We retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on factors such as:
- Whether you are an active client;
- The duration of a project or Service;
- Contractual requirements;
- Accounting or tax requirements;
- Security requirements;
- Dispute resolution;
- Legal obligations; and
- Legitimate business recordkeeping needs.
Certain records relating to transactions, contracts, payments, or legal obligations may need to be retained after your relationship with SiteRook ends.
Usage Data may generally be retained for a shorter period unless it is needed for security, Website improvement, legal compliance, or technical analysis.
9. YOUR PRIVACY RIGHTS
Depending on where you live, applicable privacy laws may provide you with certain rights concerning your Personal Data.
These rights may include the ability to:
- Request access to Personal Data we hold about you;
- Request correction of inaccurate information;
- Request deletion of Personal Data;
- Object to certain processing;
- Request restriction of certain processing;
- Withdraw consent where processing is based on consent; or
- Request information about how your Personal Data is used.
These rights are not absolute and may be subject to exceptions under applicable law.
For example, we may need to retain certain information for legal, contractual, accounting, fraud-prevention, or security purposes.
To submit a privacy request, contact us at:
We may need to verify your identity before processing certain requests.
10. DELETING YOUR PERSONAL DATA
You may contact us to request correction or deletion of Personal Data you have provided to SiteRook.
We will consider and process requests in accordance with applicable law.
We may retain information where reasonably necessary to:
- Comply with legal obligations;
- Maintain financial or transaction records;
- Enforce our agreements;
- Prevent fraud;
- Resolve disputes; or
- Establish or defend legal claims.
Deletion of information may also affect our ability to continue providing certain Services to you.
11. SECURITY OF YOUR INFORMATION
The security of Personal Data is important to us.
We use reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no Internet transmission, electronic storage system, hosting platform, or security system can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect Personal Data, we cannot guarantee absolute security.
12. CLIENT RESPONSIBILITY FOR CLIENT WEBSITES
This Privacy Policy primarily applies to information collected by SiteRook through siterook.com and in connection with SiteRook’s Services.
Websites created by SiteRook for clients are separate websites operated by those clients.
Unless otherwise expressly agreed, each client is responsible for:
- Determining what Personal Data their website collects;
- Providing an appropriate privacy policy for their own website;
- Obtaining any legally required cookie consent;
- Complying with privacy and data protection laws applicable to their business;
- Configuring marketing, analytics, payment, and tracking services appropriately; and
- Responding to privacy requests from their own customers or website visitors.
SiteRook’s provision of website design, hosting, maintenance, or technical services does not automatically make SiteRook responsible for a client’s privacy-law compliance.
Where SiteRook processes Personal Data on behalf of a client as part of providing technical Services, SiteRook will handle such information as reasonably necessary to provide those Services and subject to applicable agreements and legal requirements.
13. CHILDREN’S PRIVACY
SiteRook’s Website and Services are not directed toward children.
We do not knowingly collect Personal Data directly from children where parental consent would be legally required.
If you believe that a child has provided Personal Data to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.
14. LINKS TO OTHER WEBSITES
Our Website may contain links to websites operated by third parties.
If you follow a third-party link, you will leave SiteRook’s Website and become subject to that third party’s policies and practices.
We do not control and are not responsible for the content, security, privacy policies, or practices of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
When we make changes, we will publish the revised Privacy Policy on this page and update the “Last updated” date.
Changes become effective when the revised Privacy Policy is published unless otherwise stated or required by applicable law.
We encourage you to review this Privacy Policy periodically.
16. CONTACT US
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns regarding how your information is handled, please contact: