Terms Of Service

AGREEMENT TO OUR LEGAL TERMS

We are SiteRook (“SiteRook,” “we,” “us,” or “our”).

We operate the website https://siterook.com/ (the “Site”) and provide website design, website development, hosting, maintenance, e-commerce setup, and other related digital services that refer or link to these Terms of Service (collectively, the “Services”).

You can contact us by email at info@siterook.com.

These Terms of Service constitute a legally binding agreement between you, whether personally or on behalf of a business or other entity (“you”), and SiteRook concerning your access to and use of the Site and Services.

By accessing our Site, requesting a quotation, purchasing a Service, or otherwise using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

IF YOU DO NOT AGREE WITH THESE TERMS, YOU MUST NOT USE OUR SITE OR SERVICES.

We may update these Terms from time to time. Any changes will become effective when the updated Terms are published on the Site. The “Last updated” date shown above will indicate when these Terms were most recently revised.

The Services are intended for users who are at least 18 years old.

1. OUR SERVICES

SiteRook provides website-related services that may include:

  • Website design and development;
  • WordPress website setup;
  • Website hosting;
  • Website maintenance;
  • Website updates;
  • E-commerce website development;
  • Basic search engine optimization;
  • Domain-related assistance;
  • Website migration;
  • Technical configuration; and
  • Other digital services agreed upon between SiteRook and the client.

The exact scope of each project will depend on the package, quotation, order, proposal, invoice, or written agreement provided to you.

Unless specifically stated otherwise, services or features outside the agreed project scope may require additional fees.

You are responsible for ensuring that your business, products, services, website content, and activities comply with the laws and regulations applicable to you and your customers.

We do not guarantee that our Services will meet regulatory requirements that apply specifically to industries such as healthcare, financial services, government services, insurance, or other regulated sectors unless such compliance is expressly included in writing.

2. INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property

Unless otherwise stated, SiteRook owns or licenses the intellectual property used in our Site and Services, including our branding, SiteRook name, logos, graphics, website content, layouts, text, processes, and other materials created for SiteRook itself.

Our Site and its content may not be copied, reproduced, distributed, sold, licensed, republished, or commercially exploited without our prior written permission.

Client Website Content

You retain ownership of original text, photographs, trademarks, logos, videos, documents, and other materials that you provide to us for use in your website.

You grant SiteRook permission to access, edit, reproduce, resize, format, upload, and otherwise use those materials as reasonably necessary to provide the Services you have purchased.

You represent and warrant that you own or have permission to use all materials that you provide to us.

You are responsible for obtaining appropriate licenses for copyrighted photographs, fonts, videos, graphics, trademarks, software, plugins, or other third-party materials supplied by you.

Website Designs and Deliverables

Ownership and usage rights relating to custom website work will be subject to the applicable package, quotation, invoice, or project agreement.

Unless otherwise agreed, all outstanding amounts associated with a project must be paid before final ownership or control of deliverables is transferred to the client.

Third-party software, plugins, themes, stock assets, fonts, hosting services, and similar products remain subject to their respective owners’ licenses and terms.

3. USER REPRESENTATIONS

By using our Services, you represent and warrant that:

  1. You have the legal capacity to enter into these Terms;
  2. Information you provide to us is accurate and complete;
  3. You will not use our Services for unlawful or unauthorized purposes;
  4. Your website and business activities will comply with applicable laws and regulations;
  5. You have the necessary rights and permissions to use content supplied to SiteRook;
  6. You will not knowingly use our Services to distribute malicious software or harmful content; and
  7. You will not use SiteRook’s Services to infringe the rights of another person or organization.

We reserve the right to refuse, suspend, or terminate Services if information provided by you is materially false, misleading, illegal, or incomplete.

4. PROHIBITED ACTIVITIES

You may not use the Site or Services to:

  • Engage in illegal or fraudulent activities;
  • Distribute malware, viruses, spyware, or malicious code;
  • Infringe intellectual property rights;
  • Impersonate another person or business;
  • Conduct phishing, credential theft, or other deceptive practices;
  • Distribute unlawful, defamatory, threatening, or abusive material;
  • Interfere with the operation or security of our systems;
  • Attempt to gain unauthorized access to accounts, servers, websites, or systems;
  • Circumvent security measures;
  • Scrape or systematically extract SiteRook content without authorization;
  • Use our Services to send unlawful spam;
  • Misrepresent SiteRook’s involvement with your business;
  • Use SiteRook’s branding without permission; or
  • Use our Services for activities prohibited by applicable laws or regulations.

We reserve the right to suspend or terminate Services where we reasonably believe that a client is using our Services for unlawful, abusive, fraudulent, or harmful purposes.

5. CLIENT CONTENT AND MATERIALS

Clients may provide text, logos, photographs, videos, product information, business information, pricing information, legal policies, and other materials for inclusion on their website.

You remain solely responsible for the accuracy, legality, and ownership of materials you provide.

By providing materials to SiteRook, you confirm that:

  • You own the material or have permission to use it;
  • Its use will not violate third-party rights;
  • The information is not intentionally false or misleading; and
  • Its publication will not violate applicable laws.

SiteRook is not responsible for claims resulting from materials supplied or specifically requested by the client.

6. FEEDBACK AND SUBMISSIONS

If you voluntarily provide suggestions, ideas, comments, reviews, or other feedback relating to SiteRook or our Services, you agree that we may use such feedback for legitimate business purposes without compensation to you.

Providing feedback does not transfer ownership of your underlying business information, trademarks, or other unrelated intellectual property to SiteRook.

7. THIRD-PARTY SERVICES

Our Services may use or integrate services provided by third parties, including but not limited to:

  • Domain registrars;
  • Hosting providers;
  • WordPress;
  • WordPress plugins;
  • Website themes;
  • Payment processors;
  • Analytics providers;
  • Email providers;
  • Content delivery networks;
  • Security providers;
  • Stock media providers; and
  • Other software or online platforms.

These third-party services operate under their own terms, privacy policies, pricing structures, availability, and technical limitations.

SiteRook does not control these third-party providers and cannot guarantee that any third-party service will remain continuously available, unchanged, or compatible with your website.

SiteRook will not be responsible for losses caused solely by the actions, outages, policy changes, pricing changes, discontinuation, or technical failures of independent third-party providers.

8. SERVICES MANAGEMENT

We reserve the right to take reasonable steps necessary to protect SiteRook, our infrastructure, our clients, and our Services.

This may include restricting or suspending access where we reasonably believe there is:

  • Illegal activity;
  • Malicious activity;
  • A security threat;
  • Abuse of hosting resources;
  • A material breach of these Terms;
  • Non-payment;
  • Fraud; or
  • Another serious risk to SiteRook or third parties.

Where reasonably practicable, we will attempt to communicate with the affected client before taking significant action.

9. PRIVACY

Your use of the Site and Services is also subject to our Privacy Policy.

Information you provide to SiteRook may be processed by third-party providers necessary to operate our Services, including hosting, payment, analytics, email, website, and security providers.

Please review our Privacy Policy for additional information about how personal information is collected, used, and handled.

10. TERM AND TERMINATION

These Terms remain effective while you use our Site or Services.

SiteRook may suspend or terminate Services where:

  • You materially breach these Terms;
  • Payment remains overdue;
  • Your activities expose SiteRook to legal or security risks;
  • Your website is used for illegal activity;
  • You misuse our Services;
  • Continued provision of the Service is technically impractical; or
  • Termination is otherwise permitted under the applicable service agreement.

Termination of a Service does not automatically eliminate amounts already owed.

Any provisions that by their nature should continue after termination, including intellectual property, payment obligations, liability limitations, and indemnification provisions, will continue to apply.

11. MODIFICATIONS AND INTERRUPTIONS

We may modify, update, replace, suspend, or discontinue portions of our Site or Services where reasonably necessary.

We do not guarantee that the Site or any hosted website will operate without interruption at all times.

Temporary interruptions may result from:

  • Server maintenance;
  • Software updates;
  • Security incidents;
  • Third-party outages;
  • Internet infrastructure problems;
  • Domain or DNS issues;
  • Plugin or software conflicts;
  • Circumstances outside our reasonable control.

We will use commercially reasonable efforts to maintain the Services included in your applicable plan but cannot guarantee 100% uninterrupted availability.

12. PRICING, PAYMENTS, AND RENEWALS

Pricing will be based on the package, quotation, order, invoice, subscription, or other written offer accepted by you.

Additional work outside the agreed scope may be charged separately.

Where hosting, maintenance, domain management, software licenses, or other recurring services are included, those services may require periodic renewal.

Applicable renewal pricing will be communicated through the relevant package, invoice, quotation, or renewal notice.

Failure to pay amounts when due may result in suspension or termination of the affected Services.

Third-party fees may change over time. Where a third-party provider increases its charges, SiteRook may adjust the applicable renewal price where reasonably necessary.

13. CANCELLATIONS AND REFUNDS

Refund eligibility, cancellation rights, deposits, project payments, subscription cancellations, and similar matters will be governed by the refund or cancellation policy applicable to the Service you purchased.

Unless otherwise required by law, work already performed, third-party purchases, domain registrations, premium software licenses, custom work, and other non-recoverable expenses may not be refundable.

Please review the applicable Refund Policy before purchasing a Service.

14. CORRECTIONS

Information on our Site may occasionally contain typographical errors, inaccuracies, omissions, pricing errors, or outdated information.

We reserve the right to correct errors, update information, and modify Site content without prior notice.

If an obvious pricing or description error materially affects an order, we may contact you to correct the order before proceeding.

15. DISCLAIMER

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE DO NOT GUARANTEE THAT:

  • A WEBSITE WILL ACHIEVE A PARTICULAR SEARCH ENGINE RANKING;
  • SEO SERVICES WILL PRODUCE A PARTICULAR LEVEL OF TRAFFIC;
  • A WEBSITE WILL GENERATE A PARTICULAR NUMBER OF LEADS OR SALES;
  • A WEBSITE WILL PRODUCE A PARTICULAR AMOUNT OF REVENUE;
  • THIRD-PARTY SERVICES WILL REMAIN AVAILABLE;
  • ALL SOFTWARE WILL REMAIN COMPATIBLE INDEFINITELY; OR
  • THE SERVICES WILL BE COMPLETELY FREE FROM INTERRUPTIONS OR TECHNICAL ERRORS.

Marketing, search engine performance, advertising results, conversion rates, sales, and business performance depend on numerous factors outside SiteRook’s control.

Nothing provided by SiteRook constitutes legal, tax, accounting, or financial advice.

16. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SITERook AND ITS OWNERS, EMPLOYEES, CONTRACTORS, OR AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR SERVICES.

THIS INCLUDES, WITHOUT LIMITATION:

  • Lost profits;
  • Lost revenue;
  • Lost business opportunities;
  • Loss of data;
  • Interruption of business;
  • Reputational loss; or
  • Losses resulting from third-party services.

Where liability cannot legally be excluded, SiteRook’s liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

17. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold SiteRook and its owners, employees, contractors, and agents harmless from third-party claims, liabilities, losses, damages, or reasonable expenses arising from:

  1. Content or materials you provide;
  2. Your business activities;
  3. Products or services you sell;
  4. Your violation of applicable laws;
  5. Your infringement of third-party intellectual property rights;
  6. Your breach of these Terms; or
  7. Unlawful use of the Services.

This provision does not require you to indemnify SiteRook for liability caused solely by SiteRook’s own unlawful conduct where such liability cannot legally be excluded.

18. CLIENT DATA AND BACKUPS

We may maintain certain information and website data as necessary to provide our Services.

Where website backup services are included in your plan, backups are intended as an operational safeguard and should not be treated as an absolute guarantee against data loss.

Clients are encouraged to maintain independent copies of important business data, documents, media, and other essential information.

SiteRook cannot guarantee recovery of data following every possible technical failure, cyberattack, third-party failure, or other event outside our reasonable control.

19. ELECTRONIC COMMUNICATIONS AND TRANSACTIONS

By visiting the Site, submitting forms, placing orders, or communicating with us by email, you agree to receive communications electronically.

You agree that electronic communications, notices, invoices, agreements, confirmations, and other records may satisfy requirements that such communications be provided in writing, to the extent permitted by applicable law.

Orders, quotations, invoices, written approvals, and electronic acceptance may form part of the agreement between you and SiteRook.

20. GOVERNING LAW AND DISPUTES

These Terms and any dispute arising from the use of our Services will be governed by the laws applicable to the legal entity operating SiteRook, without regard to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.

Before commencing formal legal proceedings, both parties should make reasonable efforts to resolve the dispute through good-faith communication.

Nothing in this section prevents either party from seeking urgent legal relief where appropriate.

21. MISCELLANEOUS

These Terms, together with any applicable quotation, invoice, package description, project agreement, Privacy Policy, Refund Policy, and other policies published by SiteRook, constitute the agreement relating to the applicable Services.

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be treated as severable and the remaining provisions will continue in effect.

Failure by SiteRook to enforce a provision of these Terms does not constitute a waiver of that provision.

No partnership, joint venture, employment relationship, franchise, or agency relationship is created solely because you purchase or use SiteRook’s Services.

We will not be responsible for delays or failure to perform caused by circumstances outside our reasonable control.

22. CONTACT US

If you have questions, complaints, or require further information regarding these Terms or our Services, please contact:

info@siterook.com